• Free shipping on most orders over $300.00 (excluding Alaska, Hawaii and foreign destinations).
  • Free shipping terms are subject to change without notice. If an item does not qualify for the free shipping terms, you will be notified before shipment is made and before payment is processed.
  • Orders less than $300.00 will be charged for the freight to your location.
  • Residential, remote delivery, and/or other additional charges may apply. You will be notified before shipment is sent and before payment is processed.
  • We cannot ship to P.O. Boxes.
  • Routing is at our discretion.
  • Express shipping may be available. 
  • Express shipping orders placed after 2 pm CST will be processed the next business day.
  • Please Contact Us for more information.

Damaged or Missing Items

  • It is the responsibility of the purchaser to inspect shipment at the time of delivery.
  • Missing items must be reported immediately upon receipt. Please check items received against the included packing slip.
  • If damage is found, please refuse the shipment or mark the carrier’s paperwork properly to indicate damage.
  • Claims can be denied if damage is not reported at the time of delivery.
  • Shortages or damages MUST BE NOTED on the delivery receipt provided by the carrier at the time of delivery AND Big Rock Supply MUST BE CONTACTED within 24 hours.

Returns and Exchanges

  • All returns or exchanges must be processed within 30 days of shipment. Prior authorization must be obtained before any merchandise is returned for credit, refund, or replacement.
  • Unauthorized returns will not be accepted. Customer is responsible for all return shipping charges unless the product is defective or Big Rock Supply made an error.
  • Returns may be subject to a restocking fee.