ORDER PROCESS
Three ways to order:
- Online on this site
- Phone: Toll-free 800-859-4077, Local 630-350-2300
- Fax: Toll-free 888-289-3739, local 630-766-8461
Payment
We accept the following:
- Visa, Mastercard, Discover and American Express
- Check-by-Phone (Please Contact Us)
- Purchase Order (upon credit approval)
Pricing
All pricing is subject to change without notice. Some items do not qualify for the free shipping terms.
Sales Tax
Sales tax is collected only from businesses and residences located in the state of Illinois (8.25%).
Minimum Orders
There is no minimum order requirement.
Once you have shopped the Big Rock Supply site and have completed the
check-out process, you will be informed on the progress of your order
and will be sent emails confirming the following processes:
1. Order Acknowledgement
After your order has been received you will get an email that acknowledged you have placed an order with Big Rock Supply.
2. Order Processed
Once your order has been received by our order department and sent to our shipping department, you will receive an email that confirms
that we are processing your order.
3. Order Shipped
The day that your order is
shipped you will receive an email with the tracking information of the shipment and its expected arrival date (if available). You can check that status of
your order at anytime by calling our customer service department at 800-859-4077.
4. Order Invoiced
When your order has been shipped and invoiced, you will receive a formal copy of your invoice via fax or mail.
If
you have any questions about your order please feel free to Contact Us at 800-859-4077.
After You Have Received Your Order
After you have received your order you have 30 days to return the item if you are not satisfied with your purchase.
Please Note: After 30 days, purchases made from Big Rock Supply are no longer covered by our Return Policy and may be subject to a re-stocking fee.